Frequently Asked Questions & Merchant Support Guide

MSPay's sentinel health router pings bank acquiring switches every 5 seconds. If a primary acquiring bank shows elevated latency or dropped authorizations, the algorithm automatically diverts subsequent checkouts to healthy secondary partner banks within 40 milliseconds without customer impact.

For registered Indian companies (Pvt Ltd, LLP, Partnership), we require Company PAN, Certificate of Incorporation, GST Registration Certificate, Board Resolution or Letter of Authorization, and a cancelled cheque for the settlement bank account.

Our standard settlement cycle is T+1 business day. Eligible enterprise merchants can activate Instant T+0 Settlements to receive funds directly in their operating bank account multiple times a day, 365 days a year.

Through MSPay's authorized BBPS switch, retail agents can search by consumer ID, fetch real-time outstanding balances for 20,000+ national billers (electricity, water, gas, broadband, FASTag, DTH), and accept customer cash or UPI payments while earning instant margins.